HOPELINE247 advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

  • For children and young people under the age of 35 who are experiencing thoughts of suicide
  • For anyone concerned that a young person could be thinking about suicide

Young people

Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive.

Concerned others

If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

Contact HOPELINE247

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINE247 for confidential support and practical advice.

Opening hours:

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

Our suicide prevention advisers are ready to support you.

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Who can PAPYRUS HOPELINE247 help?

  • Young people, children, family, parents, siblings, partners, carers, grandparents
  • Concerned friends: at work, in school, college, university
  • GPs, nurses, teachers, school nurses, A&E staff, pastoral staff
  • Mental health professionals: CAMHS staff, CPNs, psychiatrists
  • Education staff: teachers, lecturers, learning mentors, education social workers
  • Police, ambulance staff, prison staff, drug and alcohol services, probation workers

Feedback from HOPELINE247 users

“I’ve just searched online to find the service, this is the best advice I’ve had, and I’m talking about doctors and health professionals. Do you know nobody has just asked me to talk to him; it’s really strange when you think about it – so thank you.”

“Thank you for helping me – no-one has ever helped me this much before.”

“The people at HOPELINE247 are great – I feel understood.”

Further help and advice

This page is for information on the PAPYRUS HOPELINE247 service – visit our HOPELINE247 FAQ section for more information about using the service. For further help and advice, including a full list of resources, visit our help and advice resources page.

We understand that not all callers will be able to, or would prefer not to, speak English. You can still access support by requesting Language Line when calling HOPELINE247. Learn more about this service HERE


Confidentiality Policy

Remit of service policy

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