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HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to;
View our Confidentiality Policy
At HOPELineUK we offer a confidential support and advice service giving you a safe space to talk. When you speak to our advisers they won’t share the details of our conversation with anyone unless someone is at significant and/or immediate risk.
We will only share what you tell us in the following circumstances:
We will always explain our policy at the start of the conversation. If we do need to share information, we will only give the details that are absolutely necessary. In circumstances where we need to get emergency help to you, we will only share information about who you are, how to find you, in what way you are at risk, and any details needed to make sure that emergency services staff are safe.
When you call, text or email us, our advisers cannot see your phone number or email address. If there is an emergency however, an adviser can access your number.
HOPELineUK does keep anonymised records with basic information such as your age, gender, location and the nature of the call. This is so we can use the information to improve our service and to make sure we are doing the best we can for the people that use our service.