HOPELineUK

Call: 0800 068 41 41


Email: pat@papyrus-uk.org


SMS: 07786 209697


HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to;


View our Confidentiality Policy

Help & Advice

About HOPELineUK

Are you?

  • worried about yourself or someone you know?
  • depressed or not coping with life?
  • hurting … or hurting yourself?

What is HOPELineUK?

HOPELineUK is a confidential helpline, staffed by trained professionals who give non-judgemental support, practical advice and information to

  • Young people under the age of 35 feeling suicidal
  • Anyone concerned that a young person they know may be at risk of suicide:
    • Professionals e.g. teachers, probation workers, doctors, nurses, youth workers, etc
    • Family
    • Friends
    • Anyone!

“Thank you, now I know some of the options available about how to go about tackling them. I will get in contact with the doctor soon and some of the helplines, I know I need to open up about things, thank you.”


How can I get in touch?

Call: 0800 068 41 41

Email: pat@papyrus-uk.org

Text: 07786 209 697


When can I get in contact?

You can speak in confidence with a HOPELineUK advisor:

Weekdays: 10am -10pm

Weekends: 2pm - 10pm

Bank Holidays: 2pm- 5pm


What if I contact HOPELineUK outside of the opening hours?

If the helpline is busy or if you need to call outside our opening hours you can leave a message on the answer phone and we will get back to you as soon as possible during our opening hours


Does it cost to call you? Does it show up on my bill?

Calls are free from BT landlines, other networks and mobiles may vary. If the helpline is busy or if you need to call outside opening hours you can leave an answer phone message and we will get back to you as soon as possible. Your call will not appear on your itemised BT telephone bill.


What is HOPELineUK’s confidentiality policy?

All calls are confidential and can be made without disclosing names, location or personal details.?In certain cases where our advisers become aware of imminent danger to life, we will advise that emergency support is required. We will usually get callers* to work with us in accessing fast response services. Where appropriate, we may need to ask emergency services to become involved in order to prevent a suicide or other significant harm, even if the caller's consent is not given. In such cases, we will only ask the emergency services to locate the caller and to intervene. We will not share information other than absolute essentials.

*This applies to helpline, email and SMS conversations. Why??PAPYRUS believes many suicides can be prevented. Suicide is not the inevitable outcome for a distressed young person going through a difficult time.


We know that appropriate help can prevent suicide.

It is important to share your concerns – about yourself or someone else.

We also know that picking up the phone can be the most difficult thing in the world to do.

Please give us a chance to help

I’m so glad I talked to someone on your helpline. They helped me get things into perspective. I’m feeling more optimistic for the future………

 

We’ve been walking on eggshells since our daughter took an overdose….thank you for helping us understand. We are now better equipped to help her…..

 

Good to know you’re there….

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