Frequently asked questions
Please see all of our FAQs below:
To ensure we are compliant with the forthcoming changes in data protection regulations, we would be grateful if you could fill in our communications preference form telling us how we can communicate with you. PAPYRUS will treat any information you give us as confidential and will never use it for marketing purposes. PAPYRUS will store it and use it only to be able to contact you and share PAPYRUS information with you. You can read our privacy policy here: www.papyrus-uk.org/privacy-policy or contact admin@papyrus-uk.org to speak to our Data Protection Officer.
The Gift Aid scheme is for gifts of money by individuals who pay UK tax. It allows your chosen charity to reclaim the basic rate of tax from HM Revenue & Customs (HMRC) on the value of your donation before tax was deducted. For example, if you donate £10 using Gift Aid, it’s worth £12.50 to the charity. You can find out more about Gift Aid here: https://www.gov.uk/claim-gift-aid-online
Further information and full criteria about when Gift Aid can be claimed is available here.
All you need to do is complete a Gift Aid Declaration form which can be downloaded here. Return this to PAPYRUS along with the donation you wish to make and we will contact HMRC to make sure your donation received Gift Aid. You can also back date a Gift Aid declaration. If you have made a donation in the past without a Gift Aid declaration, simply let us know and we will be able to process this for you.
We can also supply Gift Aid envelopes for your event. Please contact us if you are interested in these.
Please visit our ‘Donate‘ page for all the ways you can donate to PAPYRUS.
If your event is on private land, e.g. a pub or a school, you will need written permission from the owner or manager stating you can fundraise on the property. The fundraising team require a copy of this – this can be a scan, a photo or an email. This is to ensure the collection is legal.
If you’d like to collect on the street or in another public place (e.g. a park), you are required to have a public collection permit, from local authority. This is a legal requirement. In order to hold a public collection, you will need to first inform us where you wish to hold your collection and we shall be able to advise you on how to obtain the permit. Please be aware that councils can only issue one permit per charity each year.
We do not support door to door collections, and if you are found to be doing so this will result in fines for you and the charity.
Yes, we have large collection buckets and standard size collection tins. We also have small disposable collection boxes for home use.
You will need to get in touch with our Fundraising Team who will talk you through the process. (See contact details below) . You might find it useful to read our collection tin guidance, as there are strict guidelines around fundraising through collections. You can find more information here: https://www.papyrus-uk.org/fundraising-resources/. Once you have spoken to our team, you will be sent a link to our registration request form. Please fill this out carefully, ensuring you have answered all the questions and have the required permissions as stated in the guidance. This is a legal requirement.
If you wish to run a prize draw raffle over a period of several days or weeks, you will need to use licenced raffle tickets. Please speak to a member of the fundraising team who will be able to send you guidance on this. If you wish to run a raffle to be drawn on the same day the tickets are sold, you are able to use cloakroom tickets for this and you do not need a licence.
PAPYRUS does have limited places on the London Marathon 2021 – you can find out more info and apply for a ballot place here
If you would like to be involved but cannot travel to London, there are also opportunities available to take part in the Virtual London Marathon.
We’re happy for you to promote PAPYRUS by using our logo on promotional items such as posters and t-shirts. PAPYRUS’ logo was updated in 2018 so please make sure you are using the latest version. We have a high resolution logo that we’re happy to send to you but we ask that you show us any designs before they are printed so that we can approve how our logo is being used. You can find our logo here.
Every October, PAPYRUS hosts our national HOPEWALK – you can find more information here.
We are always happy to support fundraisers who create their own events. Please contact us to have a chat.
Alternatively, have a look on our events pages for inspiration as we regularly have places on sporting events which you can apply for.
We can help guide you with planning your event, such as how to boost donations or sponsorship. We can also support you with a selection of literature about PAPYRUS, and HOPELINE247 cards and merchandise to make your event stand out.
Our press office can help advise you on how to promote your event in local media and you can find a press support pack here. Additionally we can offer social media support. Don’t forget we’re always here to cheer you on so if there’s anything we can help with, just let us know.
If you have another question, please don’t hesitate to get in touch with the fundraising team who are more than happy to help.
To find out all the ways to donate to PAPYRUS please visit our donate page here
When donating please put in the comments the name of the person you are donating on behalf of and this will be seen by those collecting the donations.
We acknowledge all of our donations no matter how big or small. This will be by email or letter. If you have donated and haven’t received a thank you within 2 weeks please get in touch with fundraising by emailing fundraising@papyrus-uk.org and they can let you know if we have received your donation.
We have a range of pages on our website and resources you may find useful to read however, if you can’t find your answer please contact fundraising by emailing fundraising@papyrus-uk.org and they will be happy to talk through your donation with you.
Just £5 can help pay for a call to our helpline, HOPELINE247.
£20 can pay for a resource pack aimed at supporting teachers.
£65 can keep our helpline, text and email
services running for over one hour.
£200 can cover the cost of training someone in Applied Suicide Intervention Skills (ASIST), which is a two day course that prepares caregivers to provide suicide first aid interventions.
To get in touch with us today please visit our contact page.
