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Fundraising FAQ's

Frequently Asked Questions

Please see all of our FAQ’s below:

  • How does PAPYRUS use my data?

    To ensure we are compliant with the forthcoming changes in data protection regulations, we would be grateful if you could fill in our communications preference form telling us how we can communicate with you. PAPYRUS will treat any information you give us as confidential and will never use it for marketing purposes. PAPYRUS will store it and use it only to be able to contact you and share PAPYRUS information with you. You can read our privacy policy here:  or contact to speak to our Data Protection Officer.

  • What is Gift Aid?

    The Gift Aid scheme is for gifts of money by individuals who pay UK tax. It allows your chosen charity to reclaim the basic rate of tax from HM Revenue & Customs (HMRC) on the value of your donation before tax was deducted. For example, if you donate £10 using Gift Aid, it’s worth £12.50 to the charity. You can find out more about Gift Aid here:

  • Is my donation eligible for Gift Aid?

    Further information and full criteria about when Gift Aid can be claimed is available here.

  • How do I claim Gift Aid on my donation?

    All you need to do is complete a Gift Aid Declaration form which can be downloaded here. Return this to PAPYRUS along with the donation you wish to make and we will contact HMRC to make sure your donation received Gift Aid. You can also back date a Gift Aid declaration. If you have made a donation in the past without a Gift Aid declaration, simply let us know and we will be able to process this for you.

    We can also supply Gift Aid envelopes for your event. Please contact us if you are interested in these.

  • How do I donate?

    Please visit our ‘Donate‘ page for all the ways you can donate to PAPYRUS.

  • Can I collect at an event?

    If your event is on private land, e.g. a pub or a school, you will need written permission from the owner or manager stating you can fundraise on the property. The fundraising team require a copy of this – this can be a scan, a photo or an email. This is to ensure the collection is legal.

    If you’d like to collect on the street or in another public place (e.g. a park), you are required to have a public collection permit, from local authority. This is a legal requirement. In order to hold a public collection, you will need to first inform us where you wish to hold your collection and we shall be able to advise you on how to obtain the permit. Please be aware that councils can only issue one permit per charity each year.

    We do not support door to door collections, and if you are found to be doing so this will result in fines for you and the charity.

  • Does PAPYRUS have collection boxes for me to use?

    Yes, we have large collection buckets and standard size collection tins. We also have small disposable collection boxes for home use.

  • What should I do if I want to hold a collection?

    You will need to get in touch with our Fundraising Team who will talk you through the process. (See contact details below) . You might find it useful to read our collection tin guidance, as there are strict guidelines around fundraising through collections. You can find more information here: Once you have spoken to our team, you will be sent a link to our registration request form. Please fill this out carefully, ensuring you have answered all the questions and have the required permissions as stated in the guidance. This is a legal requirement.

  • Can I run a raffle?

    If you wish to run a prize draw raffle over a period of several days or weeks, you will need to use licenced raffle tickets. Please speak to a member of the fundraising team who will be able to send you guidance on this. If you wish to run a raffle to be drawn on the same day the tickets are sold, you are able to use cloakroom tickets for this and you do not need a licence.

  • Does PAPYRUS have any London Marathon places?

    PAPYRUS does have limited places on the London Marathon 2021 – you can find out more info and apply for a ballot place here

    If you would like to be involved but cannot travel to London, there are also opportunities available to take part in the Virtual London Marathon.

  • Can I use your logo on my t-shirts and posters?

    We’re happy for you to promote PAPYRUS by using our logo on promotional items such as posters and t-shirts. PAPYRUS’ logo was updated in 2018 so please make sure you are using the latest version. We have a high resolution logo that we’re happy to send to you but we ask that you show us any designs before they are printed so that we can approve how our logo is being used. You can find our logo here.

  • Does PAPYRUS have any fundraising events that I can join?

    Every October, PAPYRUS hosts our national HOPEWALK – you can find more information for 2018 here.

    We are always happy to support fundraisers who create their own events. Please contact us to have a chat.

    Alternatively, have a look on our events pages for inspiration as we regularly have places on sporting events which you can apply for.

  • What help can PAPYRUS offer me?

    We can help guide you with planning your event, such as how to boost donations or sponsorship. We can also support you with a selection of literature about PAPYRUS, and HOPELINEUK cards and merchandise to make your event stand out.

    Our press office can help advise you on how to promote your event in local media and you can find a press support pack here. Additionally we can offer social media support. Don’t forget we’re always here to cheer you on so if there’s anything we can help with, just let us know.

  • I have another question, who can I contact?

    If you have another question, please don’t hesitate to get in touch with the fundraising team who are more than happy to help.

To get in touch with us today please visit our contact page.

Our Funding Partners

Below are our current funding partners. If you wish to donate or become a funding partner, please get in touch for more information.


Below are our current memberships we hold. If you require further details please contact us.

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At PAPYRUS we are always looking at ways to improve. Please fill out the form below to suggest your ideas and feedback.

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