Education and training FAQs
PAPYRUS regularly organises “open” training sessions where anyone over the age of 18 can book on.
We endeavour to make our training as accessible as possible. When making a booking please share details of any additional learning or access needs. This will allow our trainers to prepare and make reasonable adjustments.
PAYMENT TERMS AND CANCELLATION POLICY FOR INDIVIDUALS
Full payment for attendance at PAPYRUS training is due at the time of booking. We understand however that sometimes there is a need to change or cancel your place on a workshop. If you cannot attend, or no longer require a place, please provide notice of cancellation in writing. An administration or cancellation fee will apply, dependant on the notice given.
Notice period prior to course dates and applicable fees
More than eight weeks
Participants may transfer to an alternative date without an administration charge. Participants may also cancel their place free of charge.
Between four and eight weeks
Participants may transfer to another course with an administration charge of 10% of original cost, plus any difference in course fees where the new course is more expensive. For cancellations, an administration fee of 25% will be charged.
Between two and four weeks
Participants may transfer to another course with an administration charge of 50% of original cost, plus any difference in course fees where the new course is more expensive. For cancellations, an administration fee of 75% will be charged.
Between 24 hours and two weeks
Participants may transfer to another course with an administration charge of 75% of original cost, plus any difference in course fees where the new course is more expensive. For cancellations, an administration fee of 100% will be charged.
Within 24 hours of commencement
No transfers or refunds permitted. An administration fee of 100% will be charged.
Only one transfer is permitted per course per participant. If you transfer your booking to another course, you will not be entitled to any refund for cancelling the subsequent course. The fee will be charged as above.
If the number of participants on a course is low PAPYRUS-Prevention of Young Suicide reserve the right to cancel or re-schedule the training course. We will make a decision, at least two weeks prior to the start of the course. In the event that participants cannot be accommodated on an alternative course, a full refund will be given.
Payment terms and cancellation policy for organisations.
Payment for PAPYRUS training is due on receipt of an invoice. We understand however that sometimes there is a need to change or cancel the agreed training delivery. If you wish to reschedule or no longer require our service, please provide notice of these in writing. An administration or cancellation fee will apply, dependant on the notice given.
Notice period prior to course dates and applicable fees
More than eight weeks
Organisations may transfer to an alternative date without an administration charge. For cancellations, an administration fee of 10% will be charged.
Between four and eight weeks
Organisations may transfer to an alternative date with an administration charge of 10% of original cost. For cancellations, an administration fee of 25% will be charged.
Between two and four weeks
Organisations may transfer to another date with an administration charge of 25% of original cost. For cancellations, an administration fee of 50% will be charged.
Between 24 hours and two weeks
Organisations may transfer to another date with an administration charge of 50% of original cost. For cancellations, an administration fee of 75% will be charged.
Within 24 hours of commencement
No transfers or refunds permitted. An administration fee of 100% will be charged.
Additional charges may be made if specific trainer or venue costs are incurred as a result of an organisation cancelling. If the number of participants on a course is low PAPYRUS Prevention of Young Suicide reserves the right to cancel or re-schedule the training course. We will make a decision, at least two weeks before the start of the course. PAPYRUS Prevention of Young Suicide cannot be held responsible for any extra costs incurred as a result of a cancelled or re-scheduled course. In some circumstances it may be possible to make reasonable adjustments to these fees.
