Here at PAPYRUS Prevention of Young Suicide we run HOPELINE247, our suicide prevention helpline. Our Suicide Prevention Advisers play a very important role in not only taking calls from those at risk of suicide and concerned others, but also run an invaluable text and email service. These services can be used by anyone who is experiencing thoughts of suicide, and also by those who are worried about somebody in their lives who may be at risk of suicide. We also offer a debriefing service – if you’ve had recent experience of suicide and want to talk about it – we’re here for you.

Our HOPELINE247 service is unique. Our life-assisting caregivers have had extensive training in suicide prevention, and are equipped to work on safety plans to keep people safe from suicide.

So, what can you expect from our HOPELINE247 text and email services? After your first contact you will receive an automated response with our HOPELINE247 opening hours, after that, your message will be picked up by one of our advisers who will get to know more about your individual situation so that the best help can be provided.

HOPELINE247 text and email services are…

  • A useful stepping stone for those who are worried about talking to someone or those who have never shared their thoughts of suicide before.
  • Especially useful if people cannot talk due to their environment.
  • Beneficial to those who are non-verbal or have difficulty hearing. We ensure that support can be provided to everyone.
  • A way for people to feel empowered to take control of these thoughts of suicide and to reach out for the long-term support that they deserve.

Our HOPELINE247 Advisers…

  • Support people by asking whether that person is suicidal and explore their suicide story with them in a safe and sensitive way. We will never ask you to disclose anything that you don’t want to.
  • Offer a confidential space for people to talk about their thoughts of suicide – as well as listening, we offer them practical support and guidance.
  • Offer support to those concerned about anyone else.
  • Always ensure that people are safe to talk to us, and any intervention policy is still in place over text and email services.
  • Can signpost people to different organisations that may be able to support them more specifically about what is impacting on their thoughts of suicide, such as SOBS for those who may have been bereaved by suicide.
  • Signpost people to relevant resources on the PAPYRUS website, including Safety Plans, Conversation Starters and Distraction Techniques.
  • Signpost to some useful apps too such as Stay Alive and Calm Harm.

If you or someone you know is experiencing thoughts of suicide, call HOPELINE247 for free and confidential support on: 0800 068 4141

Text us on: 88247

Email us on:


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